This paper paper Pata, K., Santos, P., Burchert, J.”Social recognition provision patterns in professional Q&A forums in Healthcare and Construction” has been accepted to Computers in Human Behavior.
We recently studied with colleagues Patricia Santos and Joanna Burchert several professional forums from the point of view of learning, maturing and recognition.
We used SNA to reveal the patterns and their interrelations.
Here is an example pattern network figure based on one healthcare practitioners forum discussions.
Based on those pattern networks we composed a model of social recognition provision in forums.
This model relates practicing and learning at work, peer-support practices in forums, the validation practices with knowledge maturing and formalizing loop.
Increasing validation practices can improve the credibility accumulation of persons as experts in the network and the credibility of shared resources, and allow crowds to initiate sharing and localising practices, maturing of guidelines and rules.
Yet, in current professional forums, such recognition practices happen quite seldom, and forums are not very good places for discovering which practices are credible based on social recommendation. Bringing some practices to the maturing and formalising loop would require particular orchestrated effort from the networks.
Noticeable is that in face-to-face practices among professional quite similar pattern trends could be modelled. For example based on interviews with construction workers the following dependency model between actions was found.